Help & Support

To redeem a Coupon and claim a Discount:

1. Proceed in adding one or more Courses that are eligible for the discount to your Cart
2. In the Payment / Checkout page click on “Have a coupon? Click here to enter your code“. The Coupon box will appear
3. Write your Coupon code and click on APPLY COUPON. The Discount will automatically be applied to your Order

You can then complete your payment with the new discounted price.

Once you Add a Course to your Cart you will be redirected to the Checkout page.

Paying with a Credit or Debit Card is the default option. You need to add your Card details and agree with Live Medical Education’s Terms and Conditions and Privacy Policy. Then click on the COMPLETE PAYMENT button.

To pay via a Bank Transfer, select the “Direct Bank Transfer” option on the Check Out page and click on the PLACE ORDER link. You will receive a confirmation notification for placing the order. Upon validation of the funds’ transfer in Live Medical Education’s bank account, we will grant you access to the service you have purchased.

To pay with PayPal, select the “Credit Card or PayPal” option on the Check Out page and click on the PROCEED TO PAYPAL link. You will then be redirected to PayPal’s secure page where you will be requested to provide your account and payment information. You need to have a PayPal to use this payment option.

Courses are licensed to you for the amount of time displayed at the page of each course. This is typically 90 days unless otherwise stated in the course page. This amount of time begins at the moment you Enroll to the course by clicking on the START YOUR COURSE button on the course page. After the expiration of this time you will stop having access to the course and will need to acquire a new license to the course by repurchasing the course.

To enroll in a course click on the “START YOUR COURSE” button on the page of the course you have purchased.

All the courses you have purchased are available in your profile under the Courses tab.

To complete a course your first need to view, in its full length, all the content available for the course.

Then click on the “COMPLETE” button below the video of the lesson, and then “Yes” in the confirmation pop up that will appear.

The “FINISH COURSE” button will then appear next to the “Completed” button. Click on this as well, and click “Yes” in the respective confirmation pop up.

If the Lesson or Course you have finished is associated with a Certificate of Completion, the Certificate will then be available for downloading and sharing.

Certain Lessons or Courses may provide a Certificate of Completion. This will be clearly stated in the ‘What you will get’ section of the Course Description.

In this case, upon Completion of a lesson or course you will receive a Certificate of Completion as a proof of attending this course. This Certificate of Completion can be downloaded, printed or shared.

Please refer to our Terms of Use for further details on the issuing and usage of Certificates of Completion.

All the Certificates for your completed courses can be found in your profile under the Certificates tab.

Upon full completion, certain courses lead to the award of Continual Medical Education credits (CME). These courses will be clearly indicated as such on the Live Medical Education web pages. Please refer to our Terms of Use for further details on the issuing and usage of CMEs.

Certain event organizers choose to display their event information on Live Medical Education. By clicking on the EXPRESS YOUR INTEREST button we will forward your information to the event organizer. Please note that this action does not guarantee your seat to the event.

The price displayed for each event is the generic price provided to Live Medical Education by the event organizer. There may be further special offers, or price tiers available.

You can enjoy all Live medical Education courses on your Desktop, Laptop  or Mobile (Android, iPhone, iPad) Device.

Ιnternet: To enjoy high definition video quality we suggest a minimum download speed of 6 Mbps. Slower internet connections will be served with the higlest possible video quality with regard to their available bandwidth.

Browser support for Desktop Devices:

• Chrome 34+
• Firefox 42+
• IE11+ for Windows 8.1+
• Edge 12+
• Opera 18+
• Vivaldi 2+

Browser support for Mobile Devices:

• Chrome 34+
• Firefox 41+
• Opera 18+
• Safari for Mac/iOS 8+

All applications submitted to EACCME for European accreditation are reviewed according to very high-quality criteria and by medical specialists active in the field.

Accreditation by EACCME therefore means that the CME/CPD activity provided is of high scientific value, is free of commercial bias and promotes active adult learning.

This is of paramount importance to doctors who need to report to their National Accreditation Authority on their CME/CPD activity over a certain period of time, and this even more now that many national systems are (becoming) mandatory and not voluntary.

As all EACCME accredited events are published on the EACCME platform, doctors can easily find an EACCME accredited event to attend according to their field of interest.

By attending an EACCME accredited event, they will be able to obtain European CME credits (ECMEC) which are recognized not only in a majority of European countries (with which the EACCME has signed agreements), but also in the USA and Canada. By handing in their EACCME certificate to their National Accreditation Authority, their credits will automatically be recognized and converted into national credits.

EACCME accreditation is widely recognized and attracts many international participants and learners.

In order for a participant of a CME accredited eLearning course to be eligible to be awarded with the relevant to each eLearning course CME credits (European CME Credits | ECMEC®s) they must:

1. Complete a CME Accredited eLearning course to its full without skipping, forwarding etc. the eLearning course material
2. Complete the “Course Completion Quiz” that is part of each eLearning course with a passing grade of 70% or higher.
3. Complete the “Course Evaluation Form” that is part of each eLearning course
4. Provide the related EACCME certificate to their National Accreditation Authority, their credits will automatically be recognized and converted into national credits. Please check which countries recognize EACCME credits.

Each medical specialist should claim only those credits awarded by each educational activity. EACCME is an institution of the European Union of Medical Specialists (UEMS). Only those e-learning materials that are displayed on the UEMS-EACCME website have formally been accredited.

Europe

EACCME® has signed agreements with the following countries:

Austria, Armenia, Belgium, Bulgaria, Croatia, Cyprus, Finland, Georgia, Greece, Hungary, Ireland, Regione Lombardia, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Tunisia, Turkey, United Kingdom

The countries with which EACCME® has signed agreements will recognize EACCME® credits.

All the other countries may recognize EACCME® credits on a voluntary basis. For these countries you will also need to apply to the central or relevant regional accreditation authority.

USA

UEMS-EACCME® has had an agreement of mutual recognition of credits with the American Medical Association (AMA) for live educational events and for e-learning materials since the year 2000. The agreement was renewed in 2018 for another 4 years.

The issue of territoriality is very important; both organizations are fully responsible for the activities taking place or organized within their remit. UEMS-EACCME® is the central body for accrediting events in Europe and AMA is the central body for recognition of CME credits in the USA.

E-learning activities need to be certified for credit by the process in place where the CME provider is based, i.e., AMA PRA Category 1 Credit™ for U.S. CME providers and ECMEC® credit for organizations in countries that are represented by the UEMS. Information on the process to convert EACCME credit to AMA credit can be found at www.ama-assn.org/education/earn-credit-participation-international-activities.

Canada

UEMS-EACCME® has an agreement of mutual recognition of credits with the Royal College of Physicians and Surgeons of Canada (RCPSC) for live educational events since the year 2011.

The issue of territoriality is very important; both organizations are fully responsible for the activities taking place or organized within their remit. UEMS-EACCME® is the central body for accrediting events in Europe and  RCPSC is the central body for accrediting events in Canada through its accredited providers.